Billing & Access Support Specialist
- Location
- Philippines
- Type of Employment
- Contract
- Time Commitment
- Full time
About Us
At Amped HQ, we’re on a mission to connect top talent with opportunities that drive real impact. We’re constantly expanding our global network, seeking the best and brightest to join our team and contribute to our partners’ success.
With industry-leading partner and employee retention, Amped HQ is redefining what outsourcing can be. We focus on building genuine relationships, delivering meaningful results, and fostering growth both professionally and personally, in a fun, supportive environment.
Our core values, People First, Innovation, and Growth, guide everything we do. Here, you’ll collaborate closely with senior management, gain access to powerful tools and resources, and enjoy the freedom to upskill in areas that excite you.
About the Role
As our Billing & Access Support Specialist, your mission is to provide every customer with a fast, accurate resolution to their billing and account access questions. You will protect revenue, reduce friction, and free the rest of the Customer Success & User Support (CS + USE) team to focus on driving customer outcomes rather than managing administrative tickets.
You’ll play a critical, high-impact role at the intersection of customer experience and revenue operations, collaborating closely with Sales, Support, and Finance.
Responsibilities
Key Responsibilities
- Handle Billing Inquiries & AR Workflows: Triage and resolve inbound billing queries—including digital invoicing, payment processing, subscription/plan changes, refunds, renewals, and managing basic accounts receivable (AR) workflows like failed payment dunning notices.
- Manage Access & Administration: Address administrative and user access queries, including user provisioning/deprovisioning, license and seat management, and login troubleshooting.
- Handle Escalations & Disputes: Route complex, non-standard, or judgment-heavy billing and access issues to the appropriate CS + USE team member with clear documentation.
- Maintain Accurate Records: Keep clean, precise records of all billing, accounts receivable, and account access changes within our core platforms.
- Drive Process & Documentation Improvement: Identify recurring patterns in customer queries and propose tooling, process, or self-serve documentation improvements to streamline support operations.
- Cross-Functional Collaboration: Partner with internal teams on ad-hoc operational tasks and projects to support overall business growth.
Requirements
- Experience: 3+ years of professional experience combining customer support/ticketing with billing operations, accounts receivable (AR), or administrative account management (preferably within a SaaS, tech, or fintech environment).
- Technical Aptitude: Hands-on familiarity with modern billing platforms (e.g., Stripe, Zuora, Chargebee), support ticketing systems (e.g., Zendesk, Intercom, Front), and user/license admin tools.
- Communication & Detail: Exceptional written and verbal communication skills with meticulous attention to detail when handling financial records, invoices, and sensitive account data.
- Problem-Solving Mindset: Ability to diagnose routine technical and billing inquiries independently while exercising good judgment on when to escalate.
- Contractor Arrangement: Open to an independent contractor setup, with the ability and responsibility to independently manage and remit your own local government contributions, benefits, and taxes.
- Ramp-Up Readiness: Eagerness to dive into structured onboarding, shadow teammates, and take full ownership of the support queue within your first month.
Benefits
Why You’ll Love Working Here
At Amped HQ, your growth, well-being, and success come first. We offer a high-impact, collaborative environment where your voice is heard and your achievements are celebrated.
- Flexibility & Setup: Permanent WFH setup with complete equipment provided from day one.
- Growth & Rewards: Competitive salary package, Monthly gratitude events and incentives.
Join us at Amped HQ and be part of a team that values your growth, celebrates your achievements, and supports you every step of the way. Together, we’ll achieve more and have fun doing it!
Apply now to meet our talent acquisition team!
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