eCommerce Ops & Technical Delivery Coordinator
- Location
- Philippines
- Type of Employment
- Permanent - Work From Home
- Time Commitment
- Full time
About Us
At Amped HQ, we’re on a mission to connect top talent with opportunities that drive real impact. We’re constantly expanding our global network, seeking the best and brightest to join our team and contribute to our partners’ success.
With industry-leading partner and employee retention, Amped HQ is redefining what outsourcing can be. We focus on building genuine relationships, delivering meaningful results, and fostering growth both professionally and personally, in a fun, supportive environment.
Our core values, People First, Innovation, and Growth, guide everything we do. Here, you’ll collaborate closely with senior management, gain access to powerful tools and resources, and enjoy the freedom to upskill in areas that excite you.
About our Partner
Our Partner is a global eCommerce agency that helps brands grow through strategy, design, technology, marketing, and data. They work closely with clients as true partners and focus on real business results, not just delivering tasks.
They have grown fast and now has 450+ team members across 11+ offices worldwide, including Australia, New Zealand, Singapore, the US and are constantly growing in the Philippines.
They support well‑known retail and eCommerce brands by offering full‑service expertise in eCommerce development (Shopify Plus, Adobe Commerce, BigCommerce), CRM, marketing automation & lifecycle marketing, UX/UI, CRO & customer experience, Digital marketing & SEO, and data & analytics.
Responsibilities
About the Opportunity
We're seeking an E-Commerce Operations & Technical Delivery Specialist (CS Admin/Technical PM) to oversee the operational and technical execution of web development projects for large-scale e-commerce clients. In this role, you will serve as a key technical bridge between account leads, clients, and development teams to drive smooth sprint execution, clear task translation, and high-quality project delivery.
You do not need to be a full-stack developer, but you must combine strong project delivery experience with deep technical literacy and hands-on familiarity with eCommerce websites such as Shopify, Magento, BigCommerce or custom-builds. You should be confident translating vague business requirements into clear technical tasks, navigating platform settings, engaging directly with developers on system architectures and integrations, and evaluating technical feasibility under pressure.
Key Responsibilities
- Stakeholder & Delivery Collaboration:
- Work closely with account managers and leads, and internal teams to align on project goals, timelines, and task prioritization.
- Serve as a seamless liaison between internal development/QA teams and client-facing stakeholders.
- Agile & PM Tool Management:
- Drive sprint execution, monitor burndown rates, and adjust team workloads to consistently hit sprint goals.
- Set up, organize, and maintain task workflows within Wrike, Teamwork, Jira, or similar project management platforms.
- Technical Brief Translation & Solutioning:
- Take vague client briefs or business requirements and translate them into clear, actionable technical tasks for development teams.
- Add precise context, examples, and acceptance criteria to ensure complete developer understanding.
- Technical Assessment & Estimation:
- Confidently engage with developers on APIs, integrations, data flows, and system limitations.
- Assess technical feasibility, risks, and trade-offs while reviewing developer time estimates for stakeholder sign-off.
- QA Prep & Deployment Tracking:
- Conduct post-QA reviews, prepare tasks for client deployment, and track progress against established Service-Level Agreements (SLAs).
- Maintain up-to-date documentation and proactively flag potential delays or technical blockers.
- Clear & Professional Communication:
- Communicate clearly, professionally, and persuasively in written and verbal English across Slack, ticketing platforms, and project documentation.
Requirements
- 6+ years of senior-level experience managing e-commerce website development projects for large-scale clients.
- Hands-on experience with Shopify, Shopify Plus (store setups, app configurations, and backend navigation) alongside familiarity with enterprise ecosystems like Adobe Commerce/Magento or BigCommerce.
- Demonstrated ability to understand and engage with technical concepts, architectures, data flows, APIs, and system limits without needing to write code.
- Solid understanding of agile principles, sprint planning, task allocation, and burndown chart management.
- Highly proficient in Wrike, Teamwork, Jira, Asana, Trello, or Notion.
- Exceptional written and verbal English skills with strong critical thinking ability and comfort navigating ambiguity.
- Highly detail-oriented with documentation habits and a commitment to meeting deadlines and SLAs.
Nice to Have:
- Prior hands-on experience in software development (writing code, working within modern frameworks, contributing to codebases, or participating in technical delivery).
Benefits
Why You’ll Love Working Here
At Amped HQ, your growth, well-being, and success come first. We offer a high-impact, collaborative environment where your voice is heard and your achievements are celebrated.
- Flexibility & Setup: Permanent WFH setup with complete equipment provided from day one.
- Health & Wellness: HMO coverage, comprehensive government mandates, and a generous annual support for gym and education.
- Work-Life Balance: Generous leave plan including vacation, sick, mental health, and birthday leaves, plus monthly gratitude events and incentives.
- Growth & Rewards: Competitive salary package, annual transparent performance appraisals, bonuses and clear pathways for career advancement with direct access to senior leadership.
Join us at Amped HQ and be part of a team that values your growth, celebrates your achievements, and supports you every step of the way. Together, we’ll achieve more and have fun doing it!
Apply now to meet our talent acquisition team!
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