Client Success Administrator (PM for e-commerce)

About the Opportunity

As a Client Success Administrator, you’ll provide essential support to our Client Success Managers (CSMs) to ensure the seamless delivery of client projects across e-commerce platforms such as Shopify and Magento. You will help bridge the gap between client expectations and internal delivery by maintaining project workflows, translating briefs into actionable tasks, supporting communication and tracking progress across multiple touchpoints.

This role is ideal for someone with strong attention to detail, a collaborative mindset and a passion for process and communication excellence.

Responsibilities

Collaborate with Client Success Managers

• Work closely with onshore Client Success Managers
• Align on project goals, timelines, and task prioritisation
• Serve as a liaison between internal teams and client-facing teams

Manage Projects in PM Tools

• Set up and manage tasks in Wrike, Teamwork or similar tools
• Allocate work to the appropriate team members
• Keep task lists organised and updated

Drive Sprint Execution

• Use sprint planning to organise upcoming work
• Monitor burn down rates and task progression
• Adjust workloads and priorities to meet sprint goals

Translate Technical Briefs

• Take in technical briefs from Client Success Managers or clients
• Add details or examples to ensure development team understanding
• Turn briefs into clear, actionable tasks

Handle Estimates & QA Prep

• Review and confirm developer time estimates
• Send estimates to clients for approval
• Conduct post-QA reviews and prep tasks for deployment

Track Tasks & Documentation

• Monitor task progress against SLAs
• Ensure documentation is complete and up to date
• Flag issues or delays proactively

Communicate Clearly

• Use written English effectively in Slack, Wrike, Teamwork, etc.
• Ensure all communication is clear, professional, and complete
• Support internal reviews and client updates

• 6-8 years of experience in handling e-commerce website development projects for large-scale clients
• Must have managed Shopify or other similar e-commerce sites (BigCommerce, SFCC, Magento, Squarespace, etc.)
• Ability to translate between business requirements or vague client briefs into technical solutions
• Confidence engaging with developers on topics such as APIs, integrations, data flows, and system limitations
• Ability to assess technical feasibility, risks, and trade-offs
• Understanding of agile principles, sprint planning, and burn-down charts
• Proficient in Wrike, Teamwork, or similar project management tools such as Jira, Asana, Trello, Notion, etc.
• Excellent communication skills in English, both written and verbal
• Ability to write and communicate clearly in English for both internal and client-facing contexts
• Comfortable reviewing development estimates and preparing work for client deployment
• Highly detail-oriented with strong organisational and documentation skills
• Committed to meeting deadlines and adhering to service-level agreements

Nice to Have: Hands-on experience in software development is highly regarded. This includes prior experience writing code, working within modern frameworks, contributing to codebases, or participating in technical delivery.

Why You’ll Love Working Here

At Amped HQ, we put people first. Built on growth, innovation, and teamwork, we give our team members the space to do their best work, the support to thrive, and the recognition they deserve. With a collaborative culture and a commitment to personal and professional development, you’ll be part of a company that truly cares about your success and well-being.

Here’s what you can look forward to:

• Permanent work-from-home setup – Enjoy flexibility and comfort while staying productive.
• Complete WFH equipment provided – We make sure you have everything you need to excel.
• Comprehensive HMO coverage – Health insurance starting your very first month.
• Full government-mandated benefits – Includes SSS, Pag-IBIG, PhilHealth, and 13th month pay.
• Competitive salary package – Earn what you deserve for the value you bring.
• Clear career growth opportunities – Continuous learning and well-defined pathways for advancement.
• Supportive international team – Collaborate with passionate, high-performing professionals across the globe.
• Health and wellness culture – We actively promote your well-being through initiatives and support, including up to 10,000 per year each for gym and education support.
• Direct access to senior management – Make an impact and have your voice heard.
• Focus on personal development – Grow your skills and explore areas that excite you.
• Annual performance appraisals – Transparent reviews that celebrate achievements and guide growth.
• Monthly gratitude events with potential incentives – Celebrate wins, milestones, and the people behind them.
• Generous leave benefits – Includes vacation, sick, mental health, and birthday leaves for real work-life balance.

Join us at Amped HQ and be part of a team that values your growth, celebrates your achievements, and supports you every step of the way. Together, we’ll achieve more and have fun doing it! Apply now to meet our talent acquisition team!