CRM Specialist (Klaviyo & dotdigital)

CRM Build & Implementation

• Build email and SMS flows in Klaviyo and DotDigital using briefs or templates (including triggers, filters, splits, delays, and logic).
• Create and maintain smart segments based on behaviour, lifecycle stage, purchase history, and engagement.
• Schedule and send one‑time campaigns, ensuring the correct audience, safeguards, and sending rules.

Success looks like:

• Flows and campaigns are client‑ready (correct audiences, links, tracking, fallbacks, and fully tested).
• Standard tasks (BAU campaigns, simple flows) are delivered on time and with high quality.
• You independently manage multiple CRM briefs without needing frequent follow‑ups.
• Segments stay accurate, auto‑refreshing, and mapped to the right use‑cases.

Platform Migrations & Integrations

• Support ESP migrations (list imports, preference centres, field mapping, and rebuilding flows).
• Set up and validate event tracking and data syncs across platforms like Shopify, Magento, BigCommerce.

Success looks like:

• Work meets the definition of done and passes the CRM QA checklist before review.
• Rework is rare (no missed audience filters, broken links, missing tracking).
• Migration cutovers happen with no data loss, and key automations keep working correctly.
• Events, profiles, and custom fields map and populate cleanly.

Quality Assurance & Governance

• QA flows for correct behaviour, tagging, and attribution; monitor post-launch performance and fix issues quickly.
• Apply proper naming conventions, folder structures, and maintain clear documentation.

Success looks like:

• Zero critical errors after deployment.
• Documentation and structure make assets easy to find and reuse.

Collaboration & Delivery Operations

• Support integration testing across eCommerce platforms with cross‑functional teams.
• Use Overdose delivery routines (briefs, checklists, QA runs, status updates) for smooth and transparent execution.

Success looks like:

• You set realistic timelines, communicate risks early, and adjust priorities when needed.
• Smooth handoffs between teams thanks to consistent updates and documentation.
• Quality and speed improve over time through reusable patterns and checklists.

• Valid Klaviyo certifications in at least three of the following: Product Certificate, SMS Certificate, Sales Certificate, and onboard a new client to Klaviyo.
• 2+ years of hands‑on Klaviyo experience implementing flows, campaigns, and segments at pace and scale.
• 1+ years of hands‑on Dot Digital experience implementing flows, campaigns, and segments at pace and scale.
• Strong technical understanding of flow architecture, including branching, delays, conditional splits, skip paths, and trigger filters.
• Proven experience migrating clients from legacy ESPs to Klaviyo with compliance, data integrity, and performance continuity.
• Familiarity with eCommerce platforms like Shopify, Magento, or BigCommerce and common event/data models used for lifecycle marketing.
• Strong understanding of the end-to-end ecommerce customer journey, including all key touchpoints across acquisition, conversion, post-purchase, retention, and re-engagement.
• A clear understanding of behavioural data from each stage informs segmentation, personalization, and lifecycle automation strategies that drive revenue and long-term customer value.
• High attention to detail, strong ownership and autonomy, and excellent written communication for collaboration with internal teams and clients.
• Proactive problem‑solver who uses documentation, QA checklists, and internal resources to self‑unblock before escalating, especially when facing blockers that could impact quality or timelines.
• Ability to manage multiple client accounts and concurrent briefs, consistently meeting agreed deadlines and maintaining quality without needing frequent follow‑ups or reminders.

Nice‑to‑have:

• Experience with Klaviyo SMS and transactional messaging.
• Exposure to customer journey mapping, retention strategy, and loyalty programs.
• Prior experience in an agency environment.
• Client facing experience.

Why You’ll Love Working Here

At Amped HQ, we put people first. Built on growth, innovation, and teamwork, we give our team members the space to do their best work, the support to thrive, and the recognition they deserve. With a collaborative culture and a commitment to personal and professional development, you’ll be part of a company that truly cares about your success and well-being.

Here’s what you can look forward to:

• Permanent work-from-home setup – Enjoy flexibility and comfort while staying productive.
• Complete WFH equipment provided – We make sure you have everything you need to excel.
• Comprehensive HMO coverage – Health insurance starting your very first month.
• Full government-mandated benefits – Includes SSS, Pag-IBIG, PhilHealth, and 13th month pay.
• Competitive salary package – Earn what you deserve for the value you bring.
• Clear career growth opportunities – Continuous learning and well-defined pathways for advancement.
• Supportive international team – Collaborate with passionate, high-performing professionals across the globe.
• Health and wellness culture – We actively promote your well-being through initiatives and support, including up to 10,000 per year each for gym and education support.
• Direct access to senior management – Make an impact and have your voice heard.
• Focus on personal development – Grow your skills and explore areas that excite you.
• Annual performance appraisals – Transparent reviews that celebrate achievements and guide growth.
• Monthly gratitude events with potential incentives – Celebrate wins, milestones, and the people behind them.
• Generous leave benefits – Includes vacation, sick, mental health, and birthday leaves for real work-life balance.

Join us at Amped HQ and be part of a team that values your growth, celebrates your achievements, and supports you every step of the way. Together, we’ll achieve more and have fun doing it! Apply now to meet our talent acquisition team!